FAQ

 

Thank you so much for choosing Larissa Loden Jewelry. In order to maintain a great working relationship, we have a FAQ below to help you understand our products and wholesale process.

 

What materials are used?

 

All of our jewelry is made by hand in Minneapolis, MN. The materials we use are: brass and brass plated chains, all nickel-free; a variety of gemstones in unique cuts; sterling silver bands for our state and charm rings. We also incorporate a wide variety of vintage components that come from deadstock warehouses and antique suppliers.

 

How will my order arrive?

 

We primarily ship USPS Priority Mail. Items will come individually bagged with item codes attached. A copy of your invoice will ship with your order.

 

What is your return policy?

 

If you need to return an item, please contact us for a Return Authorization Form. Returns for any reason other than defect or damage will be charged a restocking fee of 15% of item cost. Custom items are not eligible for returns.
All claims must be made within seven (7)days of receipt of the items.

 

What about backorders?

 

Backorders under $25 will be canceled. If an item is temporarily out of stock a note will be made on the invoice.

 

How do I place a reorder?

 

The best way to place a reorder is on our wholesale website (www.wholesale.larissaloden.com). If you wish to place reorders this way simply go to the wholesale site, create an account and email us that you have done so. We will approve your account quickly.

 

You can also email or call us with reorders. Reorders can be emailed to: info@larissaloden.com. We can be reached via phone at (612) 886-9134 from 10 AM to 6 PM, Monday through Friday.

 

Fun fact: we do not require a minimum amount for any reorders!

 

What is your lead time?

 

Orders typically ship within 1-2 weeks. During show season orders may take up to 4 weeks.

 

Who do I contact with questions/concerns?

 

Please email Kayla or Larissa, or call the studio at the number above.

 

Larissa: info@larissaloden.com          Kayla: Kayla@larissaloden.com

 

Thank you again for your business, we appreciate it!

 

Sincerely,

 

Larissa Loden Jewelry